Provide Immediate Answers to your Customers:
Talisma Knowledgebase empowers your customers to have immediate access to all the information that you need to provide to them. They will visit your knowledge base portal, and instantly be able to find the answers they need, from a selection of powerful search methods.
Improve Support Staff Efficiency:
Using Talisma Knowledgebase, your customer support staff will be able to search the knowledge base for answers, allowing them to reduce the time to answer customer questions. With a decreased inbound contact volume, your support staff will also be able to work as a more efficient and cohesive team.
Reduce Operational Cost:
Talisma Knowledgebase will reduce your operational cost, as our service is able to deflect a large volume of customer requests that would otherwise flood a call center with calls, e-mail, and chat requests.
Reduce Training Costs:
Use Talisma Knowledgebase to reduce the training time for new employees, and lower the cost that is involved, by minimizing the hands-on training that is required. The knowledge base will make all the necessary information instantly available for new staff.
Up-sell and Cross-sell to your Customers:
Change your customer support organization from a cost center into a revenue center. Use the Talisma Knowledgebase AdManager to market and manage advertisement campaigns tied directly into searches within the Knowledgebase. This allows you to run promotions and offers to customers searching for product or service information in your knowledgebase. It also provides customer service agents with prompts to help them make those same offers to your customers when interacting with them via phone, email or chat.
Maintain Happy and Satisfied Customers:
A happy customer is a satisfied customer. Talisma Knowledgebaseallows your customers to gain access to all the information they need to succeed with your products and services. Put the information at their fingertips, and turn your support headaches into satisfied customers.
Reduce Call and E-mail Volume:
Talisma Knowledgebase will drastically reduce your call center call and e-mail volume, by providing your customers with information and help directly from the web. Deploy Talisma Knowledgebase and reduce your call center volume by up to 80%!
Minimize Escalation of Issues:
Your knowledge base will provide your front line customer service and support reps with the ability to handle most issues, without the need to escalate to a second or third tier.
Increase your Revenue:
Talisma Knowledgebase turns existing customers into repeat buyers, and potential buyers into customers. Our knowledge management solution not only empowers your existing customers, but also provides a powerful sales tool, making product information readily available and accessible from your website.
Powerful Insight into your Customers:
Complete with powerful reporting capability and metrics options, Talisma Knowledgebase provides great insight into all aspects of your knowledge base, as well as your customer needs and preferences.
Share and Reuse Information:
Talisma Knowledgebase provides a complete system for the sharing and reuse of company knowledge. Allow your employees to contribute their valuable knowledge, and share this information throughout your company, using our centralized knowledge sharing services.
Improve Response Consistency:
By standardizing customer service representative responses, you will streamline your efforts to maximize your representative effectiveness, reduce callbacks, and build tighter relationships with your customers.
Integrates Easily with Leading CRM Solutions:
Talisma Knowledgebase is one component of the Talisma Customer Interaction Hub as well as the Knowledgebase of choice for many leading CRM solutions. Talisma Knowledgebase was built with easy integration hooks into email management, chat, incident management and customer database solutions to help improve your company's ability to respond to customers quickly and efficiently.
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